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Shipping Policy

You are currently on our Australian based website, which ships to Australia, New Zealand, Oceania & Asia.

All orders placed on our Australian website are sent from our Australian based warehouse. We offer Free Shipping for all Australian orders over $180.

 

If you have any questions or if we can help with anything at all, please contact us on hello@mudita.com.au.

Packaging options 

Choose between our Eco Packaging and our Signature Gift Wrapping options at checkout.

 

To ensure your items arrive in perfect condition, they will be sent in our 100% biodegradable poly bags.

 

Your order will be sent in our signature Mudita box and will be wrapped in tissue paper.

 

Shipping within Australia

- Free Shipping for all orders over $180

- Flat Rate $10 for orders under $180

- Flat Express Shipping rate $15 for all orders

All orders are sent via Australia Post's Regular Service or Fastway and take 2-5 business days to arrive after dispatch. In addition, an Express Courier service is available for orders within Australia for $12.95. These orders will be sent with Fastway, Couriers Please or Australia Post's Express Service, and take 1-3 business days to arrive after dispatch.

All orders placed before 1pm AEDT are processed the next business day. Once your order is dispatched you will receive shipping confirmation and tracking details.

Processing and delivery times

All orders placed before 1pm AEST time are dispatched the next business day, this includes orders sent with our Express Courier service.

Please note: during busy periods or within 5 days of a new collection launch or sale, there may be some delays 

Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at hello@mudita.com.au. Deliveries are sent during normal business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.

Shipping Internationally

If you are located outside of Australia, we offer two services:

International Courier (Australia Post)

- Flat Rate $20

- Delivery between 5-14 business days (shipping may take longer to some countries)

- Fully trackable

- Signature required

Once dispatched you will receive shipping confirmation and tracking details. Once your order arrives in your country it will be passed onto your local post office to complete delivery. We recommend contacting your local post office directly if you experience any problems with the delivery of your order.

DHL Express

- Flat Rate $30

- Delivery between 3-7 business days (shipping may take longer to some countries)

- Fully trackable

- Signature required

All international orders require a phone number for delivery and cannot be delivered to a PO Box or Hotel.

All orders placed before 1pm AEDT are processed the next business day. Once dispatched you will receive shipping confirmation and tracking details.

Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. Mudita Collective is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it.

For further information, we recommend contacting your local customs office.

Customs/ Import Duties and taxes

All customers are responsible for customs/imports duties & taxes. Mudita Collective is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

We recommend contacting your local custom office for further information.

Changes to your order

All customers are responsible for customs/imports duties & taxes. Mudita Collective is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.

We recommend contacting your local custom office for further information.

Shipping Limitations

Unfortunately, due to carrier limitations we are currently unable to ship to some countries.

Please note, we are also unable to ship to hotels, so please use a private address only.