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Returns

Returns & Exchange

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return of any full priced item subject to the following conditions:

- the item must be returned within 14 days of purchase together with original proof of purchase. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe

- items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

- Gift Wrapping - Gift Wrapping is non-refundable.

- If you have received a Gift With Purchase, the gift must also be returned otherwise the value of the gift will be deducted from your refund.

Please note, should we identify unreasonable patterns of returns or the purchase and use of garments for the creation of content for personal or professional gains we may restrict or refuse future orders.  

If you have any questions regarding your return, please contact hello@mudita.com.au

What if my item is faulty

We're sorry if an item you received is not in perfect condition. Please follow the returns process below and attach a photo of the fault to the returns form. We will meet our obligations under the Australian Consumer Law or similar legislation which may include replacing the item if the stock is available or giving you a refund upon receiving your faulty item back. 

How do I return an item?

1. Contact us at hello@mudita.com.au to authorise your return

2. Complete the returns form

3. Send the returns form, your original order and your proof of purchase back to us.

- Refunds to credit/debit cards can take 5-7 business days to appear on your bank statement, dependent on your banks practices.

- PayPal refunds will be deposited back to the original PayPal account and an email notification will be sent as confirmation.

- If you have paid via AfterPay, we will cancel any future instalments owing and AfterPay will then refund any instalments already paid. This can take 3-5 working days to be processed.

Please Note:

- For a refund, your return must be in original condition with their tags attached.

Please note: International Returns cannot be over $1000, if so please ship these separately as Mudita Collective is not responsible to pay duties to receive the goods. If there is a charge it will be deducted from your final refund.

Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.

We do not refund initial shipping charges for items returned, other than for faulty items. Mudita Collective is not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

What if I receive the wrong item?

If you have received an item you did not order, please email us at hello@mudita.com.au so we can resolve this for you.

What if my order goes missing?

If your order has gone missing, please email us at hello@mudita.com.au so we can resolve this for you. Please note, due to insurance limitations, if your parcel is deemed lost in transit, we currently reserve the right to process a refund in lieu of shipping a replacement order. Parcels acknowledged as lost in transit by Mudita Collective will be reimbursed minus any logistics charges incurred due to customer error.

Do I have to pay for shipping my return?

For any return you will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.

Please note:

- Subject to our obligations under the Australian Consumer Law or similar legislation, international returns cannot be accepted where the value of the items being returned in one shipment is over $1000. Please ship the items separately as we are not responsible to pay duties to receive the goods. If there is a charge it may be deducted from your final refund.

How will I be refunded

Upon receipt of the items, they will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase.

We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised. We do not refund initial shipping charges for items returned, other than for faulty items. We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Please Note:

- If you paid import duties or taxes on an item that you have returned and would like a Credit Invoice to provide to your customs office please contact us at hello@mudita.com.au

Can I exchange an item?

You can exchange a full priced item within 14 days of purchase for a different size or colour. Please note, due to the nature of our pieces and as they are not limited and not restocked, to avoid disappointment we recommend purchasing the new item immediately and following the returns process for a refund. But if you don't want to do this, our team will do the best to fulfil your exchange upon return, but we can not guarantee this.