Frequently asked questions
Please find below some of our most Frequently Asked Questions (FAQs). If your question isn't answered here, or if you would like to get in touch you can reach us via firstname.lastname@example.org.
Can I change my order?
Please contact us immediately if you have made an error with your order by emailing email@example.com . If your order has not yet been shipped we may be able to amend, however if your order has already been packed and/or dispatched then we sadly cannot make any changes for you.
How long will it take to receive my order?
If the items you order are in stock, your order will be dispatched the next business day. During busy periods or within 3 days of a new collection launch there may be delays on your order being shipped out.
What do I do if I receive a faulty/ incorrect item?
Please email us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.
How much will shipping cost?
We offer a flat rate of $10 for standard shipping and Free Australian Shipping for all orders over $180. For more information please view our Shipping information page.
How can I track my item?
Once your order is dispatched you will receive shipping confirmation, along with tracking details for your order.
All orders shipped within Australia are sent with Australia Post and take 2-5 business days to arrive, unless you have selected our Express Post option.
Will I have to pay for customs & duties?
Yes, we ship from Australia and all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. Mudita is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it.
Can I ship to a PO Box or Hotel?
Within Australia, we can ship to a PO Box, unfortunately we cannot ship to hotels. If you are shipping outside of Australia we cannot ship to PO Boxes or Hotels.
RETURNS & EXCHANGE
Do you offer returns or exchanges?
Yes, we offer 14 Day Returns on all full priced items. You can find our full Return Policy on our returns page.
- For a refund your return must be in original condition, must not have been worn, altered and with their tags attached.
Do I have to pay to return my parcel?
Yes, you will need to cover the shipping costs for your return parcel. Mudita is not liable for any items you return to us that are lost or damaged in transit.
PAYMENTS & PRICING
What payments do you accept?
We accept payment via PayPal or credit card (Visa, Mastercard, AMEX).
We also offer Afterpay for AU, NZ and US customers.
What currency is used online?
All prices are charged in AUD.
From time to time, our products are marked down. If you have purchased an item that is now on sale within the last 14 days, we will gladly organise a one-time price adjustment. Please contact us via email via firstname.lastname@example.org.
Please note: we are unable to offer price adjustments for temporary promotions or discounts. Promotions and discounts cannot be applied retroactively to orders placed before the promotion started.
What is Afterpay?
Afterpay is an interest free payment plan option that we offer on all of our Australian orders. For more information please visit Afterpay website.
How can I use a gift voucher or promo code?
After you have added all the items to your cart, please go to "check out". You will then have the option to add your discount code or promo code to your order. Please note, only one discount code can be redeemed per order.
Can I use a promo code and gift card on the same order?
Yes! You can use a promo code and also your Gift Card on the same order. Gift Cards are a valid form of payment regardless of using a promo code.
What can I do if my promo code or gift card isn’t working?
Promotional codes and gift cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or gift card, please contact us via email@example.com